STAGEDOOR APP UK LIMITED is a data controller of any personal data it collects and holds about you. Stagedoor App is a subsidiary of Trafalgar Entertainment Limited. STAGEDOOR APP UK LIMITED is referred to as “we”, “us” and “our” in this privacy notice. We are a company registered in England and Wales under company number 10493438. We are registered on the Information Commissioner's Office Register; registration number ZB357492.
Address: Ashcombe Court, Woolsack Way, Godalming, England, GU7 1LQ
Data Protection Officer’s Email: [email protected]
The purpose of this Privacy Notice is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.
We reserve the right to change this Privacy Notice from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. If significant changes take place, we will also contact you directly via email.
Most of the personal data we hold about you is provided directly from you through the following activities:
We also collect information from:
The information we collect about you may vary depending on the products/services you use. The types of personal data we process may include:
We will process personal data about you under the following legal bases:
Processing your data is necessary to meet, or prepare, a contract for our products/services: | |
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Provide you with your product/service |
We process your personal data to:
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Legitimate interests | |
To enable our business and pursue our legitimate interests |
We process your personal data to:
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Legal obligation | |
To meet specific legal obligations |
We process your personal data to:
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We may also rely on consent to send marketing material to you via email, SMS or over the telephone. You can withdraw your consent at any time.
Depending on the product/service you acquire, we may share personal data with the following:
We utilise several service providers to assist us with activities such as processing payment transactions, running surveys, and providing the infrastructure for our information-technology services. These include organisations such as Google, Facebook, MailChimp, Survey Monkey, Hubspot, Powster and Microsoft. In the event STAGEDOOR APP UK LIMITED is acquired, personal data shall be transferred to the new organisation and you shall be informed.
We may need to transfer and process your personal data outside of the United Kingdom. When we send personal data to a country outside of the United Kingdom we ensure that your personal data is adequately protected through legal agreements and technical security controls.
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage, or destruction.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we hold customer service inquiries for 5 years, lapsed customer data for 7 years.
You have several rights over your personal data processed by us. These include:
The extent of these rights are limited by law and we may not act on part or all of your request where the rights are not applicable. If we do not act on your request, we will explain our reasons why.
Please contact us by email to [email protected] if you require any further information or wish to make a request to exercise any of your rights under applicable Data Protection laws. In most cases we will respond to your request within one month.
A cookie is a small text file that is downloaded onto your computer or smartphone when you access a website. It allows websites to recognise your device and store some information about the user’s preferences or past actions. For information on how we use cookies please refer to our Cookies Policy.
If you have a complaint about our use of your personal data, we would prefer you to raise this with us in the first instance to give us the opportunity to put it right. Please contact us using the contact details in the STAGEDOOR APP UK LIMITED section above if you are unhappy with the outcome of any of your requests to exercise your rights, or how we handle your personal data.
You also have the right to complain to the Information Commissioner’s Office, the UK’s Data Protection Regulator. Please visit their website for further information: www.ico.org.uk.
We can provide this Privacy Notice in large print, on coloured paper, in Braille and audio upon request.
The last significant update for this privacy notice was September 2023.